ViaTalk Voice over Ineternet Protocol Telephone Company

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Viatalk Notes

called customer service friday jul 27 2007

+1866 25 PHONE

Phone Support: 1-866-626-7150

1 hour 6 minutes on hold so far.

Tiffany

pending state. - i'm going to fix that.

SIP configuration

first email a "welcome email"

another email "BYOD email" with SIP configuration.

within 1 hour.

...and the adapter will ship out today by 5pm.

1 hour and 12 mins or so total on the phone

Update: Innomedia configed and working on Sunday.

Update: Received the TA the next Tuesday

Update: phone works

Update: Waiting for port.

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Call to ViaTalk about the port going through. The number is no longer forwarding.

Aug 08 2007 - 12:08pm

called 1866 25 74663 (PHONE)

technical support

caller number 62

1:10 hung up.

Thu Aug 9 13:16:29 CDT 2007

1 hour wait, caller 6 whoo hoo.

Rep: Carmen (m)

We got your LOA on july 21st.

U have temp number.

your number will port on Aug 20th, 2007

Called in and found out from rep Carmen (m) that my number will

port on Aug 20th, 2007.

Need new dialplan so I don't have to wait so much for a connection.

also times out way too fast.

Tickets:

Ticket ID: YFO-40779 -- change state

Ticket ID: MIH-29253 -- letter of auth

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Server: newyork-1.vtnoc.net

porting

Hello,

We have received your porting documentation, and we are working to process your request. Please allow approximately 20 business days for the transfer to complete. You will receive a confirmation email once your number is ported.

If you have any questions please do not hesitate to ask. Thanks for choosing ViaTalk!

ViaTalk Number Porting Dept.

Generated by ModernBill

Subject: letter of authorization link to print a pdf

http://support.viatalk.com/?_a=knowledgebase&_j=questiondetails&_i=114

forum post

From: VTBrendan

Viatalk

Premium

join:2005-06-27

Clifton Park, NY

More Number Porting Updates - SR -> VT

We have set things up now such that you can request your number port before your equipment and number etc. are provisioned on our side to get the ball rolling. To do so, fill out our letter of authorization, and write 'SunRocket' where your current phone number would go on the LOA. Instructions are located here:

This will then convert the file into a PDF that you can email to us at loas@viatalk.com

There were some possible answers to this ticket in our knowledgebase, they are listed below:

How do I change my plan?

https://support.viatalk.com/index.php?_a=knowledgebase&_j=questiondetails&_i=26&ticketid2=YFO-40779&ticketkey2=73e7a803&doclose=1

What is the cost to change my phone number?

https://support.viatalk.com/index.php?_a=knowledgebase&_j=questiondetails&_i=149&ticketid2=YFO-40779&ticketkey2=73e7a803&doclose=1

How do I change my voicemail pin?

https://support.viatalk.com/index.php?_a=knowledgebase&_j=questiondetails&_i=118&ticketid2=YFO-40779&ticketkey2=73e7a803&doclose=1

http://support.viatalk.com/index.php?_a=knowledgebase&_j=questiondetails&_i=140&nav=+%26gt%3B+%3Ca+href%3D%27index.php%3F_a%3Dknowledgebase%26_j%3Dsubcat%26_i%3D55%27%3ENumber+Transfer%3C%2Fa%3E+%26gt%3B+%3Ca+href%3D%27index.php%3F_a%3Dknowledgebase%26_j%3Dsubcat%26_i%3D56%27%3ETransfer+My+Existing+Number%3C%2Fa%3E